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• GENERAL INFORMATION • 

This policy is defined in accordance with the entry into force of Statutory Law 1581 of 2012, which aims to establish general provisions for the protection of personal data and to develop the constitutional right of all individuals to know, update, and rectify the information that has been collected about them in databases or files, as well as the right to information. Therefore, GANAS PRODUCCIONES, in its capacity as a provider of digital marketing services, taking into account its status as the entity responsible for the processing of personal data, is permitted to implement this Personal Data Processing Policy in order to effectively comply with said regulations and, in particular, to respond to inquiries and complaints regarding the processing of the personal data it collects and manages. Translated with DeepL.com (free version)

 

The right to Habeas Data is the right of every person to know, update, and rectify the information that has been collected about them in public or private files and databases, and guarantees all citizens the power of decision and control over their personal information. Therefore, GANAS PRODUCCIONES accepts these provisions, taking into account that in order to carry out its corporate purpose, it is continuously collecting and processing various databases. Translated with DeepL.com (free version)

 

In accordance with the above, as part of GANAS PRODUCCIONES' legal obligation to protect individuals' right to privacy, as well as their right to know, update, or request information about themselves stored in databases, GANAS PRODUCCIONES has designed this policy for handling personal information and databases, which describes and explains the processing of Personal Information to which it has access through the website, email, physical information, text messages, voice messages, apps, phone calls, face-to-face, physical or electronic media, current or future, such as other communications sent, as well as through third parties who participate in our commercial or legal relationship with all our customers, employees, suppliers, shareholders, strategic allies, and related parties. 


• OBJECT •   

In accordance with Law 1581 of 2012, the Habeas Data Law, the purpose of this policy is to define the general guidelines for the protection and processing of personal data that GANAS PRODUCCIONES will follow as the entity responsible for the databases it owns and uses to fulfill its corporate purpose. Likewise, this policy is issued by virtue of the commitment to ensure the security and proper use of the information of the owners. In addition, it responds to the compliance and implementation of the principles enshrined in Law 1581 of 2012 by this company as the data controller and by those designated as data processors.

 

In turn, this personal information processing policy aims to develop the constitutional right of all individuals to know, update, and rectify the information that has been collected about them in databases or files, and the other constitutional rights, freedoms, and guarantees referred to in Article 15 of the Constitution, as well as the right to information enshrined in Article 20 thereof. 

 

In light of this policy, “Data Subject” is generally understood to mean any natural person whose personal data is subject to Processing, and specifically customers, suppliers, contractors, and third parties.


• RIGHTS OF DATA SUBJECTS •  

The Owner shall at all times have the rights to:

 

  1. Access, update, and rectify your personal data held by GANAS PRODUCCIONES. 

  2. Verify the authorization granted

  3. To be informed by GANAS PRODUCCIONES, upon request by the Owner, about the use that has been made of their personal data.

  4. File complaints with the Superintendency of Industry and Commerce for violations of the provisions of this law and other regulations that modify, add to, or supplement it. 

  5. Revoke your authorization and/or request the deletion of your data if its processing does not comply with constitutional and legal principles, rights, and guarantees, provided that the Superintendency of Industry and Commerce has determined that GANAS PRODUCCIONES has engaged in conduct contrary to this law and the Constitution.

  6. Access your personal data that has been processed free of charge.

 

To exercise your rights, GANAS PRODUCCIONES has provided the following communication channels:

By sending an email to ganasprod.sas@gmail.com

Call +57 315 7860075 during business hours.


• DUTIES OF THE PERSON RESPONSIBLE FOR AND/OR IN CHARGE OF PERSONAL DATA PROCESSING •

GANAS PRODUCCIONES, when acting as the controller of personal data, will comply with the following duties: 

 

  1. Guarantee the holder, at all times, the full and effective exercise of the right of habeas data. 

  2. Request and retain a copy of the respective authorization granted by the owner. 

  3.  Properly inform the owner about the purpose of the collection and the rights they have by virtue of the authorization granted. 

  4. Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, unauthorized or fraudulent use or access. 

  5. Ensure that the information provided to the data controller is truthful, complete, accurate, up-to-date, verifiable, and understandable. 

  6. Update the information, promptly communicating to the data controller any changes to the data previously provided, and take any other necessary measures to ensure that the information provided to the data controller is kept up to date. 

  7. Correct any inaccurate information and notify the data controller accordingly. 

  8. Process inquiries and complaints. 

  9. Inform the data subject, upon request, about the use made of their data. 

  10. Inform the data protection authority when security breaches occur and there are risks in the management of data subjects' information.


• INFORMATION COLLECTED BY GANAS PRODUCCIONES • 

As part of your interaction with GANAS PRODUCCIONES, personal or brand information may be collected, such as: Contact information, including full name, postal address, landline and cell phone number, email address, or profession.

 

We may also collect demographic information, including age, personal interests, and product or service preferences. 

 

We may ask you for your personal information or that of your brand when you are using the services we offer. For example, we may request and/or collect personal information when you:

 

  1. Hire our services

  2. Set up an online account

  3. Enter a sweepstakes, promotion, or survey

  4. Please contact us with any questions or concerns.

  5. Participate in other activities with GANAS PRODUCCIONES

 


Similarly, when requesting the transfer of information from other sites or social networks such as Facebook, Instagram, LinkedIn, Twitter, TikTok, etc. from our website, the Owner gives their express consent for GANAS PRODUCCIONES and/or third parties that have commercial links with it to carry out operations involving the processing of their Personal Data, such as collection, storage, use, circulation, or deletion, under the terms of this Policy. Personal Data will be processed for the development of commercial and transactional activities, for the dispatch of orders, to respond to inquiries about products and services offered, to conduct studies for statistical purposes, to learn about customers, to send you information about news, products, services, and special offers, to carry out activities related to computer services, telephone services, collections, or other similar activities, and to inform Data Subjects about changes to this Policy.

 

Furthermore, the Owner expressly consents to GANAS PRODUCCIONES transferring and/or transmitting their Personal Data or allowing access to it to third parties located in Colombia or abroad, including countries that do not provide adequate levels of Personal Data protection.

 

If GANAS PRODUCCIONES requests sensitive personal data such as racial or ethnic origin, political orientation, religion, biometric data, etc., the response of the Data Subject will be optional.

 

GANAS PRODUCCIONES will process your Personal Data for as long as necessary to fulfill the aforementioned purposes, and/or for as long as necessary to comply with legal or contractual obligations.


• LINKS TO OTHER SITES •

Our Site and social media accounts may contain links to other sites. GANAS PRODUCCIONES is not responsible for the security or privacy practices, or the content of those sites. Likewise, GANAS PRODUCCIONES does not endorse any products or services offered on those sites. Similarly, GANAS PRODUCCIONES is governed by this security policy and privacy statement.


• INQUIRIES • 

As the owner of personal data, you may consult the information stored in our databases. Requests must be submitted through the communication channel indicated and will be responded to within a maximum of ten (10) business days, as required by law. When it is not possible to respond to the query within this period, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be answered, which in no case may exceed five (5) business days following the expiration of the first period.


• COMPLAINTS • 

The owner of the information may file COMPLAINTS regarding Personal Data Processed by GANAS PRODUCCIONES that must be corrected, updated, or deleted, or regarding the Company's alleged failure to comply with its legal obligations.

 

Please note the following instructions for submitting claims:

 

  1. The Claim must be submitted by the Owner, their successors or representatives, indicating the name and identification document of the Owner through the communication channels listed above.

  2. You must provide the address, contact details, and identification information of the claimant.

 

GANAS PRODUCCIONES will receive and process complaints that refer exclusively to GANAS PRODUCCIONES.

 

  1. It must contain a description of the facts giving rise to the claim and the objective pursued (updating, correction, or deletion, or fulfillment of duties).

  2. It must be accompanied by all the documentation that the claimant wishes to submit.

  3. If the claim or additional documentation is incomplete, GANAS PRODUCCIONES will request the claimant once, within five (5) days of receiving the claim, to correct the deficiencies. If the claimant does not submit the required documentation and information within two (2) months of the date of the initial claim, it will be understood that they have withdrawn the claim.

The maximum period for responding to the complaint will be fifteen (15) business days from the day following the date of receipt. When it is not possible to respond to the complaint within this period, the interested party will be informed of the reasons for the delay and the date on which their complaint will be addressed, which in no case may exceed eight (8) business days following the expiration of the first period.

This Policy is effective as of its publication and shall remain in force throughout the duration of the relationship between you and GANAS PRODUCCIONES. This Policy is governed by the laws of the Republic of Colombia.

GANAS PRODUCCIONES reserves the right to modify this Policy at any time and at its sole discretion. However, in the event of substantial changes to its content, GANAS PRODUCCIONES will notify you of this situation at your contact email address.


• DISCLAIMER • 

Provided that the Owner has not duly notified the existence of a breach of their personal information, or when the Owner has not notified the corresponding financial institutions or cooperatives of the loss, misuse, theft, or robbery of the instruments conferred, or when their registration data is misused, GANAS PRODUCCIONES assumes no responsibility for such actions.


• DATA CONTROLLER •  

GANAS PRODUCCIONES is responsible for processing the information and has made this Policy available to the Data Subjects, which can be consulted using the contact details provided and which has been made available for the attention of the data subjects.